FAQs

Find answers to common questions about orders, shipping, returns and product information.

How can I track my order?

Once your order has shipped, use the tracking information provided for your delivery to follow its progress.

Can I return a cosmetic product?

Unused and unopened products in their original packaging can be returned within 14 days of purchase, subject to our return policy. For hygiene reasons, opened cosmetics cannot be returned.

How long does delivery take?

Delivery times vary by destination and courier. Please check our Shipping Policy for the current delivery estimates for your country.

Where can I find product information?

Each product page contains the available product details, shades, usage guidance and other relevant information for that item.